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How To Outsmart The Crowd

2015 May 3
by Greg
Conformity

Most of us live busy lives.  There is work, family, maybe a hobby or two and the need for some leisure time to refresh our batteries.  So the amount of things we devote serious thought to is necessarily small and we get in the habit of not paying attention to much that goes on around us.

In the great majority of cases this is harmless, even prudent.  We conserve our cognitive energy for things that are meaningful to us and let the rest sail by.  Yet often, when tragedy strikes, it becomes clear that many people were aware of the problem, even laughed about it, but chose to do nothing.

Yet once you get into the habit of ignoring things, it becomes increasingly likely that you will miss something important.  We often feel something is wrong, but look away and let the pangs of unease subside.  There’s comfort in numbers, so it’s easy to go along with the crowd. However, crowds are often stupid.  Simply going along with them can lead us horribly astray.

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How One Woman Is Working To Transform The Healthcare System From Within

2015 April 29
by Greg
Lynda Chin1

The successful decoding of the human genome in 2003 was a historic achievement.  Not only because it unlocked the biological code to life, but also because it marked a new fusion of life sciences and information technology, using powerful computers and analytical techniques to multiply scientists’ efforts many times over.

Today, a decade later, that fusion has become buzzworthy. We hear about IBM’s Watson system going to med school as well as a whole slew of wearable tech devices. There’s even an X-Prize to create a real life tricorder, similar to what Dr. “Bones” McCoy used in Star Trek.

Yet all of the technology won’t amount to much if the millions of people who work in healthcare can’t use it effectively.  That’s the problem Dr. Lynda Chin is working to solve.  By weaving together a diverse network of researchers, technologists, practicing physicians and other stakeholders, she’s creating a movement that she hopes will transform healthcare.

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The Tony Soprano Problem

2015 April 26
Tony Soprano

Tony Soprano, the heavy-handed mafia boss from the famous TV show, was a master of coercion.  Through violence, extortion and bribery he rose to the top of his industry, leaving competitors in his wake.  Despite the high employee turnover in his organization, he achieved attractive margins.

Yet sensing that he could benefit by exploring alternative strategies, he often sought the advice of Dr. Jennifer Melfi, who encouraged him to take a more collaborative approach.  Tony thought about it for a minute and asked, “Then how do I get people to do what I want.”

Today, every manager has some version of the Tony Soprano problem.  We’re used to hierarchal organizations optimized for specific tasks.  Now we find that we’re competing in a networked world in which the old rules don’t apply.  Rather than traditional lines of authority, we need to start thinking in terms of ecosystems, platforms and movements.

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How IBM Plans To Help Reinvent The Modern Corporation

2015 April 22
Bluemix-and-hybrid-cloud

It’s no secret that big corporations aren’t what they used to be.  In recent years, we’ve seen paragons such as General Motors, Kodak and Blockbuster have go bankrupt even as upstarts like Tesla, Instagram and Netflix rocket forward. The average lifespan of a company on the S&P 500 has fallen from more than 60 years to less than 20.

Power has, in large part, shifted from large organizations to platforms.  It used to be that only large enterprises could access crucial resources, such as financing, distribution, production and so on, but the digital economy has leveled the playing field.  To compete, today’s corporations need to match the agility of startups.

Throughout its history, IBM has played a special role in helping companies adapt to changes in the marketplace.  It has a rare ability to not only develop advanced technology, but to design, implement and manage systems at scale.  These days, however, technology is not enough and IBM’s new initiative seeks help to companies move at the speed of a lean startup.

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The Real Capitalist’s Dilemma

2015 April 19
Clayton Christensen Capitalist's Dilemma

Last spring, the Clayton Christensen, one of the world’s top management thinkers, suggested that, despite being awash in cash, corporations are “failing to invest in innovations that might foster growth.” He considers this trend so insidious and pervasive that he called it the capitalist’s dilemma in Harvard Business Review.

Others have seized on the current boom in stock buybacks as evidence that supports Christensen’s narrative—intense pressure from activist investors is creating an environment in which short-term profits trump long-term prosperity.  If true, it’s a terrible indictment of our economic system.

Yet buybacks do not necessarily indicate a lack of investment (especially when capital is, as Christensen points out, superabundant).  Only a lack of investment indicates a lack of investment.  When I looked into it, I found that the issue does not lie in the private sector, but the public one.  In effect, it’s not corporations that are the real problem, but the rest of us.

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If Journalism Is Going To Survive As A Business, We Need To Rethink The Chinese Wall

2015 April 15
by Greg
Perry White

There’s no doubt that journalism in crisis.  Great institutions like The New York Times and The Washington Post, once fantastically profitable, now struggle to stay afloat.  News bureaus, both international and local, are being drawn down as budgets are cut to the bone.

The recent debacle at The New Republic shows the pitfalls. A well-heeled white knight comes in to save the company and decides he wants to be editor-in-chief.  His handpicked CEO vows to “break shit” and build a “vertically integrated digital-media company.” Top journalists balk and leave.

It has become fashionable to say that publishers must innovate in order to survive, yet that will only take us so far.  We also need to shift our mental models of how journalism operates as a business.  In order for top quality journalism to survive, it needs to permeate the entire enterprise and that means killing the time honored practice of Chinese walls.

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How Power Is Shifting From Corporations To Platforms

2015 April 12
Jeff Bezos

It was largely during the 20th century that corporations rose to power. Private enterprises— usually run by a cadre of professional managers rather than by entrepreneurs— came to rival the reach and influence of governments, controlling massive resources that were not bound by traditional borders.

Today, however, that dominance is on the wane.  Consider the case of Ford. During the recent financial crisis, the company lobbied hard for the government to bail out its rivals.   It wasn’t an act of altruism, but survival.  If GM and Chrysler went down, so would the supplier networks upon which Ford depended.

In a connected world, the most important resources are no longer what you own, but what you can access and the line between competition and codependence is beginning to blur. That changes the game entirely.  Successful enterprises can no longer prosper merely by deploying assets efficiently, but must effectively manage and deepen connections.
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Why Isn’t What’s Good For Microsoft Good For The Country?

2015 April 8
by Greg
Microsoft Research

It used to be said that what was good for General Motors was good for the country.  The thinking was that by supporting the engines of prosperity, we’re all be better off. Yet it would also seem that, in many cases at least, what makes industry successful can also improve the public sector.

If private, profit-seeking organizations see value in making investments, then it’s likely that making similar public investments could improve the country as a whole.  So it is curious, to say the least, that American businesses are increasing capital investment while our public infrastructure is crumbling.

The situation is even more marked in basic science, which has become a convenient punching bag for many politicians, while at the same time firms like Microsoft are increasing their commitment to making new discoveries.  If we’re going to win the future, we have to invest in it.  Or, put another way, why isn’t what’s good for Microsoft good for the country?

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The Art Of The Shift

2015 April 5
Jumping the gap

In an age of disruption the only viable strategy is to adapt. Today things move too quickly to stick with old paradigms once their time has passed.  Once outdated platforms fail to solve new problems, they will be overtaken with blazing speed and we must either make a shift or get left behind.

Yet that’s easier said than done.  As I’ve pointed out before, even Albert Einstein himself was unable to accept a new model for physics, even though he was the one who first brought it about.  Changing our mental model of how the world works is an exceedingly hard thing to do.

In his 1962 book The Structure of Scientific Revolutions, Thomas Kuhn called this process a paradigm shift and there’s a lot more to it than you might think.  It’s not enough to learn new ideas; we need to unlearn old ones.  The tried and true, for all of its charms, will eventually be disrupted and, if we are to manage for disruption, we need to master the art of the shift.

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The Science Behind Better Networking

2015 April 1
Networking

Networking is a time-honored tradition.  You go to a conference or other event, mix it up, meet new people and expand your circle.  Hopefully, one of these random connections will be fruitful and lead to a new opportunity that will make you a richer, more fulfilled person.

That does happen, but it’s exceedingly rare.  Random connections are random for a reason.  Most people we bump into have nothing to do with us.  They have different jobs, different friends and different interests.  People we meet on planes usually just eat their peanuts and then go their own way.

Yet network science shows that there is enormous potential much closer to home—the friends of our friends and their friends as well.  There is, in fact a teeming mass—thousands of people—who are not random at all, but no more than a few social hops away and many are likely to be valuable connections.  If you want to get more out of networking, start with them.

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